At High Purity Snow, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refunds & Returns Policy to understand the process, conditions, and timeframes for product returns and refunds.

  1. Eligibility for Returns

We accept returns under the following conditions:

✅The item needs to be in its original, undamaged packaging.
✅The return request must be made within 30 days of the purchase date.
✅ The item must be in the same condition that you received it.
✅ Proof of purchase (order confirmation or receipt) is required.

⛔ Non-Returnable Items:

  • Opened or used products
  • Perishable goods
  • final sale or discounted items
  • Gift cards
  1. What to Do to Start a Return

Follow these instructions to initiate a return:

1️⃣ Contact Us

Email our support team at info@Highpuritysnow.com with your order number, reason for return, and proof of purchase.
2️⃣ Receive Return Authorization

Once your request is approved, we will provide a Return Authorization Number (RAN) and the return shipping address.
3️⃣ Send the Product

  • Securely package the item.
  • Include your RAN and original order details in the package.
  • Use a trackable shipping method to ensure safe delivery.

📌 Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

  1. Refund Process

✅ Once we receive and inspect your returned item, we will notify you via email.
✅Within five to seven business days, a refund to your original payment method will be processed if approved.
✅ If rejected, we will inform you of the reason and provide further instructions.

⛔ Refund Exceptions:

  • Shipping fees are non-refundable.
  • Partial refunds may be issued for items that show signs of use or damage.
  1. Exchanges

If you receive a defective or incorrect item, we offer free exchanges. Contact us within 7 days of delivery, and we will send a replacement at no extra cost.

  1. Cancellations
  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may not be possible if the order has already shipped.
  1. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, contact us:

📍 High Purity Snow
📧 Email at info@Highpuritysnow.com
🏠 Address: 333 Universal Hollywood Dr, Universal City, CA 91608, United States